Terms & Conditions

Terms & Conditions

Please read these terms and conditions carefully before placing your order and retain a copy of these terms and conditions and your order for future reference


In these terms and conditions:
we, us and our refer to Anne O'Hara trading as Quzo (registered in the UK at Quzo, Kemp House, 158 City Road, London, EC1V 2NX)
you and your refer to the purchaser of any goods from us.
contract means the contract between you and us for the sale by us to you of goods.
goods means any goods or services you order from us.
order means an order placed by you with us for the purchase of goods by clicking "place order" on the checkout page.
consumer means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession
checkout page means the page on our website entitled "checkout" which gives details of the goods, delivery address and options, payment method and a "place order" icon website means our website at https://www.quzo.net

Terms of the contract

If you place an order for goods as a consumer, these terms and conditions apply to your order and to the contract between you and us.

We may change these terms and conditions at any time. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes on our website.

We have taken care to ensure that our website (including the help pages) and these terms and conditions do not contradict each other. However if there are any inconsistencies or contradictions then these terms and conditions shall apply instead of any contradictory or inconsistent part of our website.

When the contract is created

No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.

We are not obliged to accept your order.

Description and price of the goods

We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.

The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this amount.

You must also pay a delivery charge for the goods as indicated on our website at the checkout page.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.


At present, we do not take part in the voluntary VAT refund scheme so we cannot take VAT off your initial payment, however, we do send all items out with a VAT itemised invoice so you are able to contact HMRC for the correct forms and claim this back yourself.

Instructions for how to do this can be found at https://www.gov.uk/vat-repayments and it is a relatively straight forward process.

Returns and Exchanges - 21 Day Returns Policy

Please visit our Returns page for full information about our returns and exchange policy.


Payment is normally taken when the purchased item is despatched. If any item is cancelled prior to despatch and has been charged then a refund will be made to the card.


We will deliver the goods that you order to the delivery address you give when you place your order.

Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen.

If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep our delivery cost.

If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as possible afterwards.

Lost Deliveries

In the very rare instances where parcels do not arrive in the agreed timescales or when parcels are lost completely we cannot process a refund or resend of the parcel until the delivery is officially classed as lost. This must be confirmed by the courier (Royal Mail) themselves. At that time we will either issue a refund or arrange for another item to be sent.

Lost Delivery Timescales from Royal Mail - days to confirm a lost parcel
Royal Mail Recorded Delivery - 15 working days
Royal Mail Special Delivery - 10 working days
Royal Mail International Delivery - 21 working days

Your right of cancellation under the EU Consumer Directive

You may cancel the contract under the terms of the EU Consumer Directive. You must notify us no later than 21 Days after we deliver the goods that you wish to cancel the contract.

We strongly recommend that you do this by using our website Live Support System.

If you cancel the contract under the EU Consumer Directive, you must take good care of the goods from the time you receive them until you return them to us.

If you cancel the contract under the EU Consumer Directive you must return the goods to us at your own expense.

If you cancel the contract under the EU Consumer Directive and do not return the goods as required, we may charge you our direct costs of recovering the goods.

Your right of cancellation under the Distance Selling Regulations

You may cancel the contract under the Distance Selling Regulations by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract. We strongly recommend that you do this by using our on-line returns tool - see our website for details.

If you cancel the contract under the Distance Selling Regulations, you must take reasonable care of the goods from the time you receive them until you return them to us.

If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense.

If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.

Bulk and Wholesale Customer Orders

We reserve the right to decline or cancel large bulk orders, even after payment has been taken. We also do not sell to wholesale customers at present.

If your bulk retail order is approved, we will reserve the right to seek additional payment, to meet the subsequent costs associated with a multiple part order.

We also reserve the right to limit the number of individual items purchased per customer.

This does not affect your statutory rights.

Faulty goods

In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out withouttheprior approval of us or the manufacturer.

You should notify us as soon as possible if you discover that any goods are faulty goods.

Our website gives details of how to notify us of any faulty goods and how to arrange for the problem to be resolved.

If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods.

Returning goods - general

When you return goods to us for any reason (for example because you have cancelled the contract under the Distance Selling Regulations or because you think they are defective goods):
  • you must ensure that they are properly and securely packaged and labelled with our address;
  • you are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and
  • you are responsible for any damage or loss in transit where you arrange the transport.
  • Please note that we do not consider slight misalignment of the watch hands to be a fault. We have taken this decision in correlation with the leading watch industry manufacturers, whom advise that slight alignment issues are almost impossible to eradicate entirely. As a consequence slight alignment issues are therefore not considered as a fault that warrants a return.

Returning goods - promotions

All promotional items must be returned along with the original item. For any such item not returned, we reserve the right to charge the full RRP for such item. This will be deducted from your refund amount.

Return of Unwanted Items

We want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return an unsuitable purchase.

Most items can be returned direct to us within 21 Days from the date of dispatch for a refund or exchange. You will be responsible for the return postage costs unless the product is defective or wrongly described.

All technology / electrical items including but not restricted to TVs, laptops, tablets etc must be still in their original packaging with the manufacturer seals still in tact. We are unable to accept returns for products which have been opened and/or used.

Please contact our Customer Service Team for a return authorisation before posting your item back to us. We cannot accept unboxed or opened items where the manufacturer seal has been broken or the packaging compromised.

For orders which are dispatched and subsequentally delivery is refused or failed, we reserve the right to deduct the value of our postage costs.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

We cannot be held responsible for any items that may be damaged or go missing in transit. Any damaged returns will be stored for a maximum of 14 working days, to allow collection. If the item is not collected within this period, it will be disposed.


Where an item has been personalised or made to order we will not accept returns unless it is faulty or wrongly described.

You are not eligible for a refund or exchange under any circumstances if the item shown any signs of customer induced damage.

These exceptions do not affect your statutory rights.

Item has arrived faulty with you

Unfortunately, items can sometimes arrive with you faulty or damaged. In these instances we are happy to take the product back for a refund or an exchange within 21 Days from the date it was despatched to you. Please note that we require you to report this fault within 48 hours of receiving the defective item.

In this instance, please contact our Customer Service Team for a return authorisation. Where the item is defective we will cover reasonable return postage costs. If it is an especially large item that you have ordered, we may be able to arrange collection for you.

Once the defective item has arrived back with us and has been inspected for the fault, we can then issue either a full refund or exchange. All faulty items must be returned with their original packaging, receipt/proof of purchase and any accessories that have accompanied them.

If we inspect the goods and find that they are not faulty, we will contact you to arrange a return of the item, where you will be required to pay the postage costs.

Manufacturer Warranty Claims

Should your item develop a fault during the manufacturer warranty period, we will follow the recommendations specified by the manufacturer to facilitate a warranty claim. The item will either be repaired/replace or a credit note issued.

When returning a defective item please ensure that the original box, receipt/proof of purchase and all accessories are included in the return.

You must contact our Customer Service Team for return authorisation before returning your item.

Please be advised that we cannot provide refunds or replacement items where the defect is caused by customer induced damage. If this is disputed we reserve the right to return the product to its manufacturer to help us make a decision on a suitable course of action.

It is also important that you are certain that the product is actually defective. If the product returned is not faulty the item will be returned to you, after you have paid the return postage costs.


Please be assured that we process all refunds as quickly as possible. When we have completed a refund you will be contacted via email to confirm.

All refunds will be completed within 21 Days from the date of the cancellation period. If you have returned an item your refund will be completed within 21 Days from when it arrives safely back with us.

We reserve the right to deduct a percentage of your refund if there is any damage to the original packaging and/or there are missing accessories or components.

Dispatch Quality Assurance

Before despatch, all of our items are checked by two members of staff. The first staff member who picks the item performs an initial inspection on the item, which is then passed onto the distribution department where it is checked again. A hand signed delivery note is then placed with the item; this includes checking that the product seal has not been compromised.

This does not affect your statutory rights.

Heavy/Bulky Items

Please note that heavy and/or bulky items are normally sent using a specialised pallet courier. Pallets may be left and in some cases the courier may only be able to offer a curb-side delivery. Please ensure the item(s) can be safely moved into your premises.

Force majeure

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.

Limitation of liability

We shall not be liable to you for any loss or damage:
  • where there is no breach of a legal duty owed to you by us or by our employees or agents;
  • where such loss or damage is not reasonably foreseeable to us when we accept your order; or
  • to the extent that any increase in loss or damage results from breach by you of any term of the contract.
Our maximum liability to you under the contract shall be the value of the goods that you ordered.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.

These terms and conditions do not affect your statutory rights.

Images & Product Data

Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods. Product data is supplied directly from the manufacturer and providers through content syndication and whilst we do try to ensure product data is described correctly, we cannot be held responsible for errors or inaccuracies.

Discount/Voucher Codes/Gift Cards

Codes may only be used against the RRP price unless otherwise specified. For certain discount codes, there is a minimum spend which is displayed on the checkout page. Quzo issued gift cards may be used once per customer & address, we reserve the right to cancel and void any orders which do not adhere to these terms.
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Help & SupportSupport Centre
Opening Hours
Mon - Thursday (9:30am - 5:30pm)
Friday (9.30am - 1.30pm)
Closed Saturday
Closed Sunday
Contact Details
Kemp House, 158 City Road
United Kingdom
Email: 0203 195 3902

VAT Number: GB​ 267755458