Consumer Terms & Conditions
Please read these terms and conditions carefully before placing your order and retain a copy of these terms and conditions and your order for future reference
In these terms and conditions:
refer to Anne O'Hara trading as Quzo (registered in Northern Ireland at Quzo, Kemp House, 158 City Road, London, EC1V 2NX)
refer to the purchaser of any goods from us.
means the contract between you
for the sale by us to you of goods
means any goods or services you order from us
means an order placed by you
for the purchase of goods
by clicking "place order" on the checkout page.
means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession
means the page on our website entitled "checkout" which gives details of the goods, delivery address and options, payment method and a "place order" icon website means our website at https://www.quzo.net
Terms of the contract
If you place an order for goods
as a consumer
, these terms and conditions apply to your
order and to the contract between you
may change these terms and conditions at any time. Any changes will apply to any orders that you
place after the time that we
update the terms and conditions on our
website. The changes will not apply to any order that you
place before we
make the changes on our
have taken care to ensure that our
website (including the help pages) and these terms and conditions do not contradict each other. However if there are any inconsistencies or contradictions then these terms and conditions shall apply instead of any contradictory or inconsistent part of our
When the contract is created
No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.
are not obliged to accept your
Description and price of the goods
make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.
The price of the goods will be as shown on the checkout page of our
website when you
will charge you
must also pay a delivery charge for the goods as indicated on our
website at the checkout page.
In the unlikely event that the price shown on the checkout page is wrong, and we
discover this before accepting your order, we are not required to sell the goods to you at the price shown. We
always try and ensure that the prices of goods shown on our
website are accurate, but occasionally genuine errors may occur. If we
discover an error in the price of the goods that you
have ordered we
will let you know as soon as possible and give you
the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
At present, we do not take part in the voluntary VAT refund scheme so we cannot take VAT off your initial payment, however, we do send all items out with a VAT itemised invoice so you are able to contact HMRC for the correct forms and claim this back yourself.
Instructions for how to do this can be found at https://www.gov.uk/vat-repayments and it is a relatively straight forward process.
Returns and Exchanges - 14 Day Returns Policy
Please visit our Returns page for full information about our returns and exchange policy.
Payment is normally taken when the purchased item is despatched. If any item is cancelled prior to despatch and has been charged then a refund will be made to the card.
will deliver the goods that you
order to the delivery address you give when you
place your order.
will endeavour to deliver the goods within the delivery period that applies to the option you have chosen.
If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we
may treat the order as cancelled by you
. In this case we will refund the price of the goods, but we shall be entitled to keep the amount paid for delivery.
If some of the goods you ordered are not available we
may deliver part of your order. We
will deliver the rest of the order as soon as possible afterwards.
In the very rare instances where parcels do not arrive in the agreed timescales or when parcels are lost completely we cannot process a refund or resend of the parcel until the delivery is officially classed as lost. This must be confirmed by the courier (Royal Mail) themselves. At that time we will either issue a refund or arrange for another item to be sent.
Lost Delivery Timescales from Royal Mail - days to confirm a lost parcel
Royal Mail Recorded Delivery - 15 working days
Royal Mail Special Delivery - 10 working days
Royal Mail International Delivery - 21 working days
Your right of cancellation under the EU Consumer Directive
may cancel the contract under the terms of the EU Consumer Directive. You must notify us no later than 14 days after we deliver the goods that you
wish to cancel the contract.
We strongly recommend that you do this by using our website Live Support System.
If you cancel the contract under the EU Consumer Directive, you must take good care of the goods from the time you receive them until you return them to us.
If you cancel the contract under the EU Consumer Directive you must return the goods to us at your own expense.
If you cancel the contract under the EU Consumer Directive and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Your right of cancellation under the Distance Selling Regulations
may cancel the contract under the Distance Selling Regulations by notifying us no later than 7 working days after we deliver the goods that you
are cancelling the contract. We
strongly recommend that you do this by using our on-line returns tool - see our website for details.
cancel the contract under the Distance Selling Regulations, you
must take reasonable care of the goods from the time you
receive them until you
return them to us.
cancel the contract under the Distance Selling Regulations you
must return the goods to us at your
cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Bulk and Wholesale Customer Orders
We reserve the right to decline or cancel large bulk orders, even after payment has been taken. We also do not sell to wholesale customers at present.
If your bulk retail order is approved, we will reserve the right to seek additional payment, to meet the subsequent costs associated with a multiple part order.
We also reserve the right to limit the number of individual items purchased per customer.
This does not affect your statutory rights.
In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out withouttheprior approval of us or the manufacturer.
should notify us as soon as possible if you
discover that any goods are faulty goods.
website gives details of how to notify us
of any faulty goods and how to arrange for the problem to be resolved.
return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods.
Returning goods – general
return goods to us
for any reason (for example because you have cancelled the contract under the Distance Selling Regulations or because you think they are defective goods):
- you must ensure that they are properly and securely packaged and labelled with our address;
- you are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and
- you are responsible for any damage or loss in transit where you arrange the transport.
- Please note that we do not consider slight misalignment of the watch hands to be a fault. We have taken this decision in correlation with the leading watch industry manufacturers, whom advise that slight alignment issues are almost impossible to eradicate entirely. As a consequence slight alignment issues are therefore not considered as a fault that warrants a return.
Returning goods – promotions
All promotional items must be returned along with the original item. For any such item not returned, we
reserve the right to charge the full RRP for such item. This will be deducted from your refund amount.
Return of Unwanted Items
We want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return an unsuitable purchase.
Most items can be returned direct to us within 14 days from the date of dispatch for a refund or exchange. You will be responsible for the return postage costs unless the product is defective or wrongly described.
All technology / electrical items including but not restricted to TVs, laptops, tablets etc must be still in their original packaging with the manufacturer seals still in tact. We are unable to accept returns for products which have been opened and/or used.
Please contact our Customer Service Team for a return authorisation before posting your item back to us. We cannot accept unboxed or opened items where the manufacturer seal has been broken or the packaging compromised.
Where an item has been personalised or made to order we will not accept returns unless it is faulty or wrongly described. Examples of this include watches that have had bracelet sizing.
You are not eligible for a refund or exchange under any circumstances if the item shown any signs of customer induced damage.
These exceptions do not affect your statutory rights.
Item has arrived faulty with you
Unfortunately, items can sometimes arrive with you faulty or damaged. In these instances we are happy to take the product back for a refund or an exchange within 14 days from the date it was despatched to you. Please note that we require you to
report this fault within 48 hours of receiving the defective item.
In this instance, please contact our Customer Service Team for a return authorisation. Where the item is defective we will cover reasonable return postage costs. If it is an
especially large item that you have ordered, we may be able to arrange collection for you.
Once the defective item has arrived back with us and has been inspected for the fault, we can then issue either a full refund or exchange. All faulty items must be returned with their original packaging, receipt/proof of purchase and any accessories that have accompanied them.
If we inspect the goods and find that they are not faulty, we will contact you to arrange a return of the item, where you will be required to pay the postage costs.
Should your item develop a fault we will be more than happy to supply you with a replacement or a full refund, once the item has been returned to us for inspection.
When returning a defective item please ensure that the original box, receipt/proof of purchase and all accessories are included in the return. We will refund reasonable postage costs where the goods are confirmed as faulty.
You must contact our Customer Service Team for return authorisation before returning your item. If the defective item is considered large goods we will try to arrange collection for you, again this will be paid where the good are faulty.
Please be advised that we cannot provide refunds or replacement items where the defect is caused by customer induced damage. If this is disputed we reserve the right to return the product to its manufacturer to help us make a decision on a suitable
course of action.
It is also important that you are certain that the product is actually defective. If the product returned is not faulty the item will be returned to you, after you have paid the return postage costs.
Please be assured that we process all refunds as quickly as possible. When we have completed a refund you will be contacted via email to confirm.
All refunds will be completed within 14 days from the date of the cancellation period. If you have returned an item your refund will be completed within 14 days from when it arrives safely back with us.
Dispatch Quality Assurance
Before despatch, all of our items are checked by two members of staff. The first staff member who picks the item performs an initial inspection on the item, which is then
passed onto the distribution department where it is checked again. A hand signed delivery note is then placed with the item; this includes checking that the product seal has not been compromised.
This does not affect your statutory rights.
shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.
Limitation of liability
We shall not be liable to you for any loss or damage:
- where there is no breach of a legal duty owed to you by us or by our employees or agents;
- where such loss or damage is not reasonably foreseeable to us when we accept your order; or
- to the extent that any increase in loss or damage results from breach by you of any term of the contract.
Our maximum liability to you under the contract shall be the value of the goods that you ordered.
Nothing in these terms and conditions excludes or limits our
liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.
These terms and conditions do not affect your statutory rights.
Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
Codes may only be used against the RRP price unless otherwise specified.